Terms, Conditions & Privacy

We have implemented some changes to adhere to Government guidelines but most of all to ensure your health & safety.

Even though we already run small group tours, we have restricted booking numbers of each tour to allow social distancing. If travelling as a larger group we ask you to contact us before booking to help us best cater for your group.

Each guest will receive a small bottle of hand sanitiser on pick up and will be advised of current health and safety hygiene practices. We will contact each guest prior to commencing tour to ensure they are feeling well before commencing any group tour.

We have relaxed our cancellation policy to ease any concerns related to Covid-19 and Government restrictions including travel restrictions and border closures.

Bookings made from June 1st 2020 will be exempt from our *CANCELLATION POLICY below if any guest has Covid-19 symptoms or is unable to travel due to Government restrictions and will receive a full refund if Waves to Wilderness Experiences is advised by email no later than 24 hours before tour departing time.

All prices are subject to availability and can be withdrawn or varied without notice.

• Prices are quoted in Australian Dollars and may be subject to exchange rates fluctuations beyond our control until paid in full.
• 100% deposit is required to be paid before booking will be processed.
• Full payment is required at time of booking.

Cancellations within 7 days are fully non-refundable. Please ensure you have the relevant travel insurance that will cover you in the case of unforeseen circumstances such as illness or accidents.

Some cancellations may be partly refundable but cancellation charges may apply dependant upon your insurance policy.

• Changes to booking dates may be possible without penalty prior to 7 day cut off, dependent upon availability.
• Changes to booking dates within 7 days of first day of Tour may be possible dependent upon availability.
• There is no refund for late arrival or leaving Tour early.
• There is no refund for any services not used while on Tour.
  

Cancellations must be notified in writing: info@wavestowilderness.com.au

It is compulsory that all tour participants who are not residents of Australia have Travel Insurance.

Participants must be over the age of 5 years to participate in surfing activities and other water sports.

Participants must be over the age of 12 years to participate in Zorb games.

Participants under the age of 18 years must be accompanied by a responsible adult for multi-day package tours.

Participants under the age of 18 years must be accompanied by a responsible adult for single-day tours.

Participants are expected to behave and conduct themselves in a manner that is respectful of other Tour participants and staff, for the enjoyment and comfort of all.

Waves to Wilderness reserves the right to remove from the Tour any participant whose behaviour or conduct is unlawful, anti-social, disruptive to the Tour operations, or distressing to other participants or staff.

No refund will be provided under such circumstances.

Surfing is a potentially dangerous sporting activity that may result in injury or death.

All surf tour participants must agree to this Participant Declaration before participating in our surf tours: In consideration of Organisers accepting my application to participate in the Tour as outlined, I acknowledge, understand and agree that: “Organisers” for the purposes of this declaration means Waves to Wilderness (WTW) and includes, where the context so permits, Surfing Australia Inc (“SA”), SA affiliated state surfing associations and their respective directors, officers, members, servants or agents. “The Tour” means all activities undertaken as part of a single-day or multi-day tour arranged by WTW/SA.

Participating in the Tour activities can be inherently dangerous. I understand the nature and requirements of the Tour and acknowledge that serious accidents can and often do happen which may result in me being seriously injured or even killed. I have voluntarily read and understood this warning and accept and assume the inherent risks in participating in the Tour.

I must not participate in the Tour if I have any injury, disability, medical or health condition that may increase the risk of me becoming injured unless I have told WTW/SA about it and they have authorised me to participate. I declare that I am medically and physically fit and able to participate in the Tour and I will immediately notify WTW/SA of any change to my fitness and ability to participate. I understand and accept that WTW/SA will continue to rely on this declaration as evidence of my fitness and ability to participate.

I will at all times comply with the instructions and safety procedures of WTW/SA.

If required, WTW/SA will arrange medical or hospital treatment (including ambulance transportation) for me. I authorise such actions being taken by WTW/SA and agree to meet all costs associated with such action.

My participation in the Tour is entirely at my own risk and I agree to:

• Release and forever discharge WTW/SA from all liability and Claims that I may have or may have had but for this release arising from or in connection with my participation in the Tour;
• Indemnify and hold harmless WTW/SA to the extent permitted by law in respect of any Claim by any person including but not only another participant in Program arising as a result of or in connection with my participation in the Tour.

In this clause 6 “Claims” means and includes any action, suit, proceeding, claim, demand, damage, penalty, cost or expense however arising (including negligence, trespass to the person or for breach of implied terms in the sale of services under section 74 of the Trade Practices Act (1974) Cth and equivalent provisions contained in State sale of goods or fair trading legislation).

Photographic and or visual images taken by WTW/SA of my participation in the Tour may be used for general promotion of WTW/SA activities.

I understand that the information provided by me in this form is necessary for the operation of the Tour. I acknowledge and agree that the information will only be used for the objects of WTW/SA and to provide me with information pertaining to the Tour and WTW/SA activities. I understand that I will be able to access my information through WTW/SA upon request.

If the information is not provided I might not be permitted to participate in the Tour.

I accept full responsibility for any damages caused by my actions during my participation in the Tour, whether accidental or intentional, to property belonging to WTW/SA or other guests, accommodation, or any third party person or property. I agree to cover any costs involved in repairing, replacing or cleaning such damaged property.

All images used on this site are either owned by WTW/SA or have been granted permission by the owner. For any enquiries relating to this, please email info@wavestowilderness.com.au

SEASONAL CHANGE OF ITINERARY: While we will endeavour to deliver the itinerary as listed above, we reserve the right to adjust and substitue itinerary based on adverse weather conditions, closures of walks by National Park Staff and other conditions outside of our control. No refund will be given if this is to occur.

FITNESS LEVEL AND ABILITY: Our tours vary in fitness requirements. Our Rainforest & Waterfall Experience and Coastal Wildlife Adventure tours both require a low to moderate level of fitness.

SPECIAL NOTE FOR CHILDREN: Child restraints are legally required for children under 7 years. Please contact us directly if you have children in this age group so that we can arrange the appropriate child restraint.

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